Reference

What You Agree To When You Use 918kss

These terms set out the rules that apply to your 918kss account — from how you open it to how your wallet transactions are handled. Read them before you start, and reach out to our support team if anything needs clarifying.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost & GrabPayAvailable where local law permitsUpdated terms notified via account emailLive chat support for any questions
918kss What You Agree To When You Use 918kss
REACH US DIRECTLY

How to Contact Us About These Terms

If any part of these terms is unclear, or you want to flag something about your account, our support team is the right first stop. You can reach us through live chat, email, or our Telegram channel — all three go to the same team. Players in Subang Jaya and Klang have used live chat to resolve account queries within the same session. We aim to respond to email within one business day.

Live Chat Open live chat from any page on 918kss. It is the quickest path for account questions, wallet disputes, or terms clarification during active hours.
Email Support Send a detailed message to our support email for non-urgent terms or account matters. We log every request and reply with a reference number.
Telegram Channel Connect via Telegram for account-related updates and terms notifications. We use this channel to push important policy change alerts to account holders.
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Rights Under These Terms

Your account data is handled with care. We collect only what is needed to verify your identity, process wallet transactions, and maintain your account record. Here is how we approach the four areas that matter most to account holders.

Account Security

Your account is protected by OTP verification at login. We never store your Touch 'n Go eWallet or Boost credentials — those stay within your own wallet app at all times.

Data Retention

We retain your account records for the period required under applicable Malaysian regulations. You may request a summary of the data we hold by contacting support via live chat or email.

Cookies and Browsing

We use session cookies to keep you logged in across browser tabs and to remember your preferred wallet method — for example, GrabPay or FPX — so you do not re-enter it each visit.

Requesting Changes

To update registered details — name, email, or linked e-wallet — submit a request through live chat with your account ID. Changes are processed after identity verification is confirmed.

Common Questions About These Terms

These are the questions account holders ask most often about how the terms apply to their accounts, their wallets, and their rights. If your question is not covered here, live chat is the fastest way to get a direct answer.

Yes. Every deposit method — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX — falls under these terms. The same rules on account use and transaction accuracy apply regardless of which payment rail you choose.

We notify you before changes take effect. If you do not accept the updated terms, you should stop using your account and contact support to discuss your options, including how to withdraw your remaining balance.

No. These terms allow one account per person. Duplicate accounts are subject to suspension. If you have lost access to an old account, contact support to recover it rather than opening a new one.

We record the version of the terms in force at the time you registered. You can request a copy by contacting support with your account ID. We keep this on file for the duration of your account.

Raise it with our support team first — via live chat or email — with your account details and a clear description of the issue. We log all complaints and respond with a reference number within one business day.

Access depends on whether your use is permitted under local law at your location. We do not extend service where local regulations restrict access. It is your responsibility to confirm your eligibility before using your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.