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How 918kss Handles Your Personal Information

This Privacy Policy explains exactly what data 918kss collects when you open an account, fund it via Touch 'n Go eWallet, Boost, or GrabPay, and use our services — and what we do with that data.

Account data protectionLocal payment privacyYour right to access dataClear retention periodsDirect contact channel
918kss How 918kss Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

918kss applies security measures at the account level, the session level, and the payment layer to keep your data where it belongs — with you. Here is what each area of our data practice looks like in concrete terms.

Cookies and Session Tracking

We use cookies to keep you logged in across sessions on the same device. You can clear cookies through your browser settings at any time; doing so will end your active session and require a fresh login with OTP verification.

Account Security Measures

Each login from an unrecognised device triggers an OTP check sent to your registered mobile number. Payment actions — including withdrawals via GrabPay or DuitNow — go through an additional account verification step before funds are released.

Data Retention and Deletion

We hold your account data for the period required under applicable Malaysian law. Once that window closes and your account is inactive or closed, we delete personal identifiers from our active systems in line with our internal retention schedule.

Who Can Access Your Data

Only authorised 918kss staff and the payment processors handling your Touch 'n Go eWallet, Boost or GrabPay transactions can access your personal data. No marketing third party receives your details without your explicit consent.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to review the data we hold, request a correction, or ask us to delete your account information, our support team handles privacy requests directly. Reach us through live chat on the 918kss site, by email, or via our messaging channel. We aim to acknowledge every privacy request and provide a substantive response within the timeframe required under applicable local law.

Live Chat Start a live chat session directly on the 918kss site. Our team can verify your account and walk you through a data request on the spot.
Email Support Send your privacy query to our support email. Include your registered account name so we can locate your data record without delay.
Messaging Channel We also handle privacy questions through our official messaging channel. Use the same registered contact details so we can confirm your identity securely.

Common Questions About This Privacy Policy

Below are the questions we hear most often about data, account privacy and your rights as a 918kss account holder. If your question is not here, contact our support team directly.

We store your name, contact details and the payment method you link — such as Touch 'n Go eWallet or Boost. Transaction records are kept for compliance purposes. No unnecessary data is collected beyond what your account requires.

Yes. Contact our support team via live chat or email with your registered account name. We will compile and send you a summary of the data we hold, within the timeframe required under applicable local law.

We share data only with the payment processors needed to complete your transactions — for example, when you deposit via GrabPay or withdraw via DuitNow. We do not sell or share your data with advertisers or unrelated third parties.

Send a deletion request to our support team by email or live chat. Once your account is closed and the mandatory retention period under Malaysian law has passed, we remove your personal identifiers from our active systems.

No. Payment credential data is handled directly by the respective payment processors. We record only the transaction reference and amount needed to match deposits and withdrawals to your account.

We retain records for the period required by applicable Malaysian regulation. After that window closes, personal identifiers linked to your account are deleted. You can contact us to confirm the status of your specific account data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.